It’s not what you say…

Tone of voice is so important in communication.

The question ‘What are you looking at?’ Strings 5 words together.

This question could be an innocent enquiry into the direction of someone’s vision or the question could be asked in an accusatory way that is likely to start an argument. The question has the same words but it can mean something quite different just by adjusting the tone and emphasis on the word you.

Have you heard the following or have you said it to someone else ‘ It’s not what you say, it’s how you say it’ If you get an unexpected negative reaction from something you have said, reflect on what you have said and more importantly how you may have said it.

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